Tue. Dec. 24th: Buses, Trains & the Streetcar operate on Sunday schedules in observance of the holiday. All MARTA Administrative Offices are open.Wed. Dec. 25th: Buses, Trains & the Streetcar operate on Sunday schedules in observance of the holiday.MARTA Administrative offices, including the Customer Service & Customer Information Centers, Lost & Found, and Reduced Fare offices are closed. | Learn More
Customer Call Abandonment Rate
Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.
Performance (August 2024):
The customer call abandonment rate was 1.14% in August 2024, which met the target of 6.00% or less.